Virgin Media Community

[SJActon]

Hi

Im trying to use TV go on the same laptop as I always do, but it says I have reached a device limit. If I look at the registered devices it looks like they're  all the same thing, why has it been registered more than once and then not recognised?

Can I please have all my devices reset so that I can register new ones? This is a joke.

[Robert_P]

Hello SJActon

Sorry to hear of the Virgin TV Go device registration issues you've been experiencing but thank you for taking the time to raise this via the forum and welcome to the community!

We've recently made some changes in regards to the devices and registration that should have fixed the issue you've been experiencing. We've reset your devices allowance and we would appreciate it if you could monitor this going forward and let us know here if you experience any further issues.

Thanks

Rob