Virgin Media Community

[GenerousZero]

Hello!

Recently got back to using TV Go app (iOS) with 360 box following recent app update but have noticed something strange. Everything I watch via the app that is saved on the box has AD turned on and no option to switch off. I’ve attached a screenshot. I’d expect to see an “Off” option for AD like there is for subtitles and have that as the default.

Has anyone had this?

Thanks

[Ernie_C · Accepted solution]

I’ve sussed it out!

Here is what you get on the iPad version of the app:

IPad app

As selected, English, you get the non-AD audio stream. Select Audio description to get the AD stream.

I guess, in your situation, you have to decide which is which. It is an on/off toggle.

Beware, however, that toggling AD on in the app also affects the actual TV 360!!

[GenerousZero]

Hi Ernie

Thanks for this. Interesting that you have a different set of options there. Are you using an older version of the app? The latest iPad version has the same options as my screenshot. It looks like changing it to “English 2” is essentially “Off” but just a bit of a poor user experience as it defaults back to English 1, I believe.

[Ernie_C]

No, I’m on the latest, I believe:

I’m on iPadOS 14.7 Beta 2 but wouldn’t have thought that would make a difference.

[Ashleigh_C]

Hi there @GenerousZero

Thank you so much for your post and I am so sorry for the confusion around the audio description. 

Just to confirm, have you found switching to 'English 2' has corrected this for you? 

Thank you.

[GenerousZero]

Hi Ash

it seems to have worked. It looks like the option says English 2 but is actually “off” to me

[Zach_R]

Hi @GenerousZero,

Thank you for the update. I'm glad to hear that this has now been resolved.

If there's anything more that we can assist you with in the future, please do feel free to reach back out to us here on the forums.

Thanks,
 

[GenerousZero]

Hi Zach

Probably worth asking the app team to change “English 2” to “Off” but aside from that it’s all good