Hi Team,
I have been trying to log in to TV Go on my iPhone and iPad since upgrading to the TV package but with no success.
The error I get is "Sorry - this isn't available" - Oops - the service isn't available at the moment. Try again in a few minutes
Anticipating your questions:
- No, even if I try in a few minutes it doesn't work. I have been getting this error since my first login attempt in August
- email and password combination is correct and allow me to log in to My Virgin Media without any issues.
- this happens across devices (iPhone XR and iPad)
- useful data points for iPhone:
- Build: 4.34.0 (4.34.16.076)
- Device: iPhone XR
- OS: 14.8
- Conviva: 4.0.17
- Conn. type: mobile (gets same error with Wifi)
- Customer HH: Anonymous
- MQTT broker: DISCONNECTED
- CPE Status: Unknown
- Last MQTT status check: No attempt
- Device IP address: Unknown
- I have never been able to log in to TV Go and got this error since I first tried to log in.
- I am able to use the skysports app through my Virgin account.
- I have a VPN installed across devices (ExpressVPN) however not using it while logging in to TV GO and based in the UK.
- I have tried also through web browser and I get this error: Sign in is currently not possible. Please check back soon.
Can you please investigate the issue and let me know what's going on?
Thanks in advance.