Virgin Media Community

[clivespurr]

It tells me that too many concurrent devices are being used please try later. I have 4 out of my 5 devices registered. Simplest thing would be to remove them all and start again. How do i do this?

[markbraun]

I’m having the same issue except I can only get two devices registered before it says I've maxed my limit.

[Paul_DN]

Hi clivespurr,

Thank you for reaching out to us in our community, I am sorry to hear you are having issues adding devices on your TV Go app.

You can find out more around registering your devices here and general device management here.

Regards

Paul.

[clivespurr]

thanks for that, although i can see which devices i have running there isnt an option to remove them.

more to the point , why do i get the following message?

"too many concurrent devices are being used please try later"

advice required

cheers

[Gareth_L]

Hello clivespurr

Thankyou for replying 

I am more than happy to take a look at resetting the devices for you  
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Gareth_L]

Hello clivespurr

Thanks for those details 

I have reset the devices now for you 

Gareth_L