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gsdaheley
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TV Go Error - Sub Accounts Cannot Sign In

I have logged into TV GO through a web browser and android application. On both I am getting an error message 

 

Oops, that hasn’t worked!

Please sign in with your main user account. Sub-accounts cannot sign in
 
Looking on the forums, it concerning that many people face the same issue.
 
Can this please get reviewed asap.
 
Any advice from any others that have experienced this in the past would be welcome.
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gsdaheley
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Re: TV Go Error - Sub Accounts Cannot Sign In

Can someone advise if this is the right channel for this???

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jonesy172
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Re: TV Go Error - Sub Accounts Cannot Sign In

Ive got the exact problem 

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gsdaheley
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Re: TV Go Error - Sub Accounts Cannot Sign In

No luck on here. Call technical support and you need to get to second line support. After speaking with them it started working a day later. 

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jonesy172
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Re: TV Go Error - Sub Accounts Cannot Sign In

Glad you got sorted I have spoken to second line support 2 times and told the issue can not be resolved 😞 

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