Virgin Media Community

[gsdaheley]

I have logged into TV GO through a web browser and android application. On both I am getting an error message 

Oops, that hasn’t worked!

Please sign in with your main user account. Sub-accounts cannot sign in

Looking on the forums, it concerning that many people face the same issue.

Can this please get reviewed asap.

Any advice from any others that have experienced this in the past would be welcome.

[gsdaheley]

Can someone advise if this is the right channel for this???

[jonesy172]

Ive got the exact problem 

[gsdaheley]

No luck on here. Call technical support and you need to get to second line support. After speaking with them it started working a day later. 

[jonesy172]

Glad you got sorted I have spoken to second line support 2 times and told the issue can not be resolved 😞