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Michael_P
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TV Go Duplicated Devices

Hello
I have duplicated devices on TV Go and none are recognised - I think this has been caused by my bad management after a browser update.

How can I get all my devices removed, without having to wait 30 days?

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Adam29
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Re: TV Go Duplicated Devices

I am having a similar problem - I only access TV Anywhere from the same laptop but it was constantly not recognised to now 4 of the 5 device slots are taken up by the one device...and its not letting me watch, saying it doesn't recognise the device/there's already 5. Here is a screenshot to explain:

TV anywhere screenshot.PNG

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glasgowguy
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Re: TV Go Duplicated Devices

I'm having a similar problem, I only access TV Go from my iPhone and my computer but my phone and computer are each showing twice taking up 4 of my 5 device slots when in fact it should only be taking up 2 slots. For some reason I am unable to remove any devices as I can't seem to find any option to do so.

This is what my device management page looks like

Capture.PNG

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Emily_G
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Re: TV Go Duplicated Devices

Thanks for the posts.

 

Can we please confirm if you still require some assistance with this? 

 

Have you already used your device edits of the month?

 

Let us know, Emily.

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hatfield
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Re: TV Go Duplicated Devices

I also have this issue where due to Firefox browser issues with viewing TV via the browser requiring me to delete cookies and history, the system sees this as a new device each time and I have now reached the limit of devices with 21 days before I can make changes to the remove the multiple copies of My Computer - Mozilla Firefox. Please see attached screen shot. I need to get these removed/reset so I can view TV in my browser on my other laptop.

 

Screenshot 2020-09-10 at 13.33.30.png

Thanks,

Chris H
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Emily_G
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Re: TV Go Duplicated Devices

Thanks for the information Hatfield.

 

Sorry to hear of this I'll feed it back to the app team. Do you need us to reset your allowances for the devices this month?

 

Thanks, Emily.

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hatfield
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Re: TV Go Duplicated Devices

Yes please.

Chris H
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Emily_G
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Re: TV Go Duplicated Devices

No problem, I'll pop you over a private message now so we can pass security and do this. 

 

Thanks, Emily.

hatfield
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Re: TV Go Duplicated Devices

All fixed now. Many thanks for your help.
Chris H
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Michael_P
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Re: TV Go Duplicated Devices

Yes please,

If you can delete the existing five devices,
reset the allowances,
and let me start again.

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