TV Go Device limit issues

[andrewn705]

Help,

I have used all 5 of my TV Go device slots. I’ve just got a new iPad and can’t remove old devices to make space, there is no option to remove. I can remove devices from the sky device list, but these change to not free up space in Virgin. 
Any suggestions appreciated. 
thanks. 

[Daniel_Et]

Hi @andrewn705 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing 😔

Advice on how to use the Virgin TV Go app and website can be found here.

Under the heading of "How to sign in and register a device on Virgin TV Go", there's a dropdown section entitled "How to replace a registered device".

Have you tried following those three steps specifically?

Please pop back to us at your earliest convenience and we'll do our very best to help.

Regards,
Daniel