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dfwarren65
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TV Go Device Removal

I often watch TV Go on an ipad but the app states "Sorry the service isn't available.  Try again in a few minutes".  However, even when we wait for hours the problem doesn't clear and I've found that the only thing to do is to delete the app and start from scratch.  However, over time every time we reinstall the app it creates a duplicate device and now all the device slots are used up.  How can we delete the existing devices to get more space back?  By the way we have tried device management but the devices are always greyed out and we can't delete anything.  Can anybody help please?  Many thanks in advance.

cyberkev
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Re: TV Go Device Removal

Same problem here, can't remove devices on phone, pc or tablet.

One is duplicated and another no longer required.

Seems to have been a problem since January this year at least.

Can't connect to chat help to ask for my devices to be unegistered so I can just add those required.

Please can someone in virgin support feed back the bug to the TV Go developers and remove my devices ?

Best regards,

Kevin Cooper

 

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Steven_L
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Re: TV Go Device Removal

Hey dfwarren65,

 

Sorry for the delayed response to your post.

 

I have been able to locate your account and can see that you have spoken to the team about this issue. Did the team resolve this issue when you spoke to them?

 

Regards

Steven_L

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