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Catfish05
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TV Go Device Registration

Hi

I am trying to log on to a device I have used previously, so it is registered, but when I am trying to log in now, it is telling me I need to register the device. 

Is there a way to clear down all of the registered devices so I can add this one again (even though it's on the list already) and can register my device from scratch? Seemingly I am now blocked for 16 days for too many unsuccessful attempts, even though my device is listed there 3 times but won't let me log on at all. 

Many Thanks

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Ayisha_B
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Re: TV Go Device Registration

Hi @Catfish05,

 

Welcome to our Community Forums and thanks for posting. 

 

I am sorry to hear this. I'll be more than happy to reset these for you. 

 

Will pop you a PM now so we can clear security 🙂

Ayisha_B
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Ayisha_B
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Re: TV Go Device Registration

Thanks for providing the details as requested via PM @Catfish05

 

I have reset the TV GO devices for you as requested 🙂

 

Let me know if you need assistance with anything else. 

 

 

Ayisha_B
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