Virgin Media Community

[Catfish05]

Hi

I am trying to log on to a device I have used previously, so it is registered, but when I am trying to log in now, it is telling me I need to register the device. 

Is there a way to clear down all of the registered devices so I can add this one again (even though it's on the list already) and can register my device from scratch? Seemingly I am now blocked for 16 days for too many unsuccessful attempts, even though my device is listed there 3 times but won't let me log on at all. 

Many Thanks

[Ayisha_B]

Hi @Catfish05,

Welcome to our Community Forums and thanks for posting. 

I am sorry to hear this. I'll be more than happy to reset these for you. 

Will pop you a PM now so we can clear security 🙂

[Ayisha_B]

Thanks for providing the details as requested via PM @Catfish05

I have reset the TV GO devices for you as requested 🙂

Let me know if you need assistance with anything else.