Virgin Media Community

[sda]

I am using TV Go on Firefox on 2 laptops and it has just started registering one of them as a new user each time Firefox is logged out of. Could you please do a device reset as trying to solve the issue and make sure cookies aren't deleted I have run out of device changes and still haven't sorted the problem

[Akua_A]

Hi @sda,

Welcome back to our community forums.

Sorry to hear about your TV Go device limit. You can find out more about this here https://www.virginmedia.com/help/virgin-tv-go-registering-devices.

I have been able to access your account using your forum details and I have rest your TV Go devices for you.

Please let us know if the issue persists.

Thanks,