Virgin Media Community

[Martin_N]

Thank you for that. 

I will private message you to proceed with this. 

^Martin

[briangoodsir]

Hi @Zach,

Yeah this is happening on all browsers, Explorer, Chrome and Opera

BrianG

[Paulina_Z]

Hi @briangoodsir,

Thank you for getting back to us about this. In order to look into this issue further and reset your devices, I will need to send you a Private Message.

Please keep an eye out for a purple envelope at the top of your forum page.

I will be in touch soon. 

Thanks! 🙂

[Paulina_Z]

Hi @briangoodsir,

Thank you for messaging with me via Private Message.

I'm glad that you're happy with the TVGo App reset.

Please let us know if you need any further help on this. 🙂

Thanks!

[B_heathuk7]

I use Chrome, Microsoft  Edge Mozilla Firefox and Internet explorer on the same computer. Thy are listed as different devices and I cannot get Virgin TV Go to work on my computer any longer.

[Corey_C]

Thanks for your post and reaching out to the Community Forums, B_heathuk7,

Sorry to hear this, I've reset you device permissions. Let us know if you need any further help.

Cheers,

Corey C

[B_heathuk7]

Hi Corey

Thanks, you have done as you said and device management shows only 2 devices registered, Google Chrome and my Samsung phone. I can watch on my phone but not on chrome. I just get a sign saying Not available - Sorry we can't play this at the moment. This is the message I received previously.

[Corey_C]

Thanks for your reply, B_heathuk7,  I would advise trying the browser that has the least add-ons and the closest to the factory settings.

[B_heathuk7]

Hi

I have done that I am now up to 5 registered devices and all of them give the same error message as before and refuse to play. Is there something else I can try?

[Corey_C]

OK I'll reset again, but are you using some sort of VPN or AV or Malware plug in that overriding your browser or laptop settings?