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Robifumi
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TV Go Device Management - Reset request

Hi

Same problem, everytime I go to watch TV GO on my Windows PC I get asked to register a new device when the device is already registered twice! Can you help reset please as MotoGP is now on! Thanks

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Steven_L
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Re: TV Go Device Management - Reset request

Hey Robifumi,

 

Sorry to hear that you have been affected by this issue.

 

We currently have this raised as an issue and our team are working on getting this resolved, we are waiting for an update from the team on this. Although some customers may be able to use TV go again, have you been able to use it yet?

 

Regards

Steven_L

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Robifumi
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Re: TV Go Device Management - Reset request

Hi Steve

No still unable to use it despite my home PC being registered twice in my device list

Thanks

Rob

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Steven_L
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Re: TV Go Device Management - Reset request

The problem we're having is that its making you register a new device every time that you use a browser again.

 

I could reset your tv go account and remove all the devices, so that you can use it until the fault is fixed. Would you like me to do that today?

 

 

Regards

Steven_L

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Robifumi
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Re: TV Go Device Management - Reset request

HI

Yes exactly, same PC, same browser

I had 2 device changes left, so I tried to add it as a new device, twice, both failed and now no new device changes until November

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Tom_F
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Re: TV Go Device Management - Reset request

Sorry for the delayed response here Robifumi. There's a sticky about this here but basically if your cookies/cache are cleared or you're browsing in incognito mode it will cause each instance of TV Go on your browser to be registered as a new device.

 

In case you still need help resetting the devices I'll get in touch via PM.

 

Tom 

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