Virgin Media Community

[blueghostuk]

Hi,

My TV Go limit has been reached, my PC has taken up two slots (same Chrome browser) (the others occupied my mine and my partners iPads/phones). Despite making only one change this month (for my PC to replace itself), it now says all attempts have been used up!

Came on here and seen it is a common issue, can my devices/replacements be reset?

Thanks,

Michael

[Steven_L · Accepted solution]

Hey @blueghostuk,

Thanks for reaching out to us over the forums and I'm sorry to hear that you're having issues with your TV go devices.

Have you been able to get this resolved since you last posted? If not, don't worry we can look into this further for you and reset your devices but we would need to do this over a private message so that we can clear account security. Please respond to my private message if you still need help.

Regards

Steven_L

[Steven_L]

You're very welcome @blueghostuk, glad that I could help you get your devices reset today.

Regards

Steven_L

[SamFin]

I am having the same issue. Can this be sorted please? And maybe an answer to why this is happening? 

[Natalie_L]

HI SamFin, 

Thank you for reaching out to us here on the Community. 

I am sorry to hear you are experiencing similar issues with the TV Go service. 

Are you at your limit for the devices with no changes remaining?