Menu
Reply
blueghostuk
  • 23
  • 1
  • 1
On our wavelength
191 Views
Message 1 of 5
Flag for a moderator

TV Go Device Limit Reached

Hi,

My TV Go limit has been reached, my PC has taken up two slots (same Chrome browser) (the others occupied my mine and my partners iPads/phones). Despite making only one change this month (for my PC to replace itself), it now says all attempts have been used up!

Came on here and seen it is a common issue, can my devices/replacements be reset?

Thanks,

 

Michael

0 Kudos
Reply
Steven_L
  • 4.04K
  • 300
  • 392
Forum Team
Forum Team
56 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: TV Go Device Limit Reached

Hey @blueghostuk,

 

Thanks for reaching out to us over the forums and I'm sorry to hear that you're having issues with your TV go devices.

 

Have you been able to get this resolved since you last posted? If not, don't worry we can look into this further for you and reset your devices but we would need to do this over a private message so that we can clear account security. Please respond to my private message if you still need help.

 

 

Regards

Steven_L

0 Kudos
Reply
Steven_L
  • 4.04K
  • 300
  • 392
Forum Team
Forum Team
50 Views
Message 3 of 5
Flag for a moderator

Re: TV Go Device Limit Reached

You're very welcome @blueghostuk, glad that I could help you get your devices reset today.

 

Regards

Steven_L

SamFin
  • 2
  • 0
  • 0
Joining in
44 Views
Message 4 of 5
Flag for a moderator

Re: TV Go Device Limit Reached

I am having the same issue. Can this be sorted please? And maybe an answer to why this is happening? 

0 Kudos
Reply
Natalie_L
  • 2.33K
  • 97
  • 170
Forum Team
Forum Team
36 Views
Message 5 of 5
Flag for a moderator

Re: TV Go Device Limit Reached

HI SamFin, 

 

Thank you for reaching out to us here on the Community. 

 

I am sorry to hear you are experiencing similar issues with the TV Go service. 

Are you at your limit for the devices with no changes remaining? 

 

 

 

 

Nat
0 Kudos
Reply