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stup52
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TV Go - Can't sign in as main account

More trouble from this flakey software....

Trying to sign in as main account holder but it thinks I'm a sub-account!

Makes a change, normally think my PC isn't registered when it was - who wrote/tested this software???

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stup52
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Re: TV Go - Can't sign in as main account

Anyone?

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Paul_DN
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Re: TV Go - Can't sign in as main account

Hi Stup52,

 

 

Thank you for reaching out to us in our community and welcome, I am sorry you are still having issues with our TV Go app , this was a known issue which has now been resolved,

 

 

Can you confirm you are using the same log in details you use when logging into your online account ?

 

Have you tried deleting the app and reinstalling it?

 

Could you please try to log in now if unable and have tried the above please come back to us.

 

 

Kind regards

 

Paul.

 

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stup52
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Re: TV Go - Can't sign in as main account

Hi Paul

I just re-installed the app on my mobile and my PC and still have the same problem on both...

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Beth_G
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Helpful Answer

Re: TV Go - Can't sign in as main account

Hi stup52,

 

The fault ticket for this issue was raised again and then reported as resolved as of last night. Sorry for any confusion caused.

 

Can you confirm if you are still having issues please?

 

Many thanks,

 

Beth

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stup52
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Re: TV Go - Can't sign in as main account

Hi Beth

All ok now, thanks.

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Beth_G
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Re: TV Go - Can't sign in as main account

Hey stup52,

 

That's great news - happy to hear it's now been resolved.

 

Give us a shout if you need anything else 🙂

 

Cheers,

 

Beth

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