Welcome to our Community and thanks so much for your first post - we are sorry that you're having some issues with the TVGo app at the moment. This is something that we are aware off and are currently investigated for those impacted customers.
I'll just need to ask a few questions in order to assist and raise this for you; I apologise if you have already done the checks.
Please can you confirm that you are using the same log in that you use to check your bills via your MyVirginMedia account. (Secondary log ins can be used on MyVirginMedia but they cannot see bills)
Please can you uninstall and reinstall the app for us
Please can you advise what device you are using
Can you also let us know if you are able to use other devices ok? How are things when you try and log into the website instead of the app?
If you are having the same issue after confirming the bullet points above, please provide a screenshot in your reply and we'll get this checked for you.
Perfect - thank you so much for popping back so quickly and answering those questions and supplying the screenshot.
I have located your account from your forum information so I'll ensure your details are added to the investigation. We'll do all we can to reply to all impacted customers directly on their thread, but any updates should be posted to our wall for all to see once we have an answer.
Please do feel free to pop back for updates anytime here and we can check this for you - as yet we do not have an external reference number but all staff are fully aware of the situation and investigation.