TV Go app on I Pad suddenly not working. It asks for me to sign in when selecting a channel but says “oops that hasn’t worked”. It is happening on 2 registered I Pads. I can sign into media account ok, TV control app working fine, as is Sky Go. I Pad software up to date. Tried using it on line but that says it’s unavailable. Do you know if there is a problem on virgins side or a problem just with my account or devices.
Yes I am. I’ve been through all of that on the phone with Virgin and they have raised an IT ticket. But I haven’t had a call back from the IT department yet even though they said I would be between 24 & 72 hours - it’s been 4 days. Still getting an error message when I try to sign into TV go app but can get into my media account fine - with the same details.
Seriously? This has been going on for over a week, you have struggled to acknowledge it is a fault and now despite the number of people that are affected by this you think it is acceptable it takes 5 days to fix, and to be honest I don’t really trust that estimate as you have given me nothing that suggests you know what is wrong. You need to be getting after this much quicker, it’s clearly something you have done and you must be able to roll back to a known good configuration.......that’s just basics.
I know it is not the individuals that are running this forum but VM is starting to look unprofessional at best.