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TV Go App not working

Hello, for the last two days I have not been able to open the TV Go app on my iPhone. Never had a problem before. It works fine on my Mac.

Error message is ‘Sorry this isn’t available - Oops this service isn’t available right now....’ clicking ‘Try Again’ has no effect.

any suggestions? Thanks

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Re: TV Go App not working

The same here.shocking.

71F3F6AB-D801-4E89-87F8-6C034CB72D62.jpeg








Cable customer from its inception in 80's in Birmingham .have never missed a bill payment.my package is big kahuna xl tv..200mb internet..and free sky movies for 6 months..+tivo box.
Ps4 & Amazon firestick.
+size 9 feet..iphone 7 plus..
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Re: TV Go App not working

Hi JPS18,

 

Thanks for posting, and sorry to hear you're having some issues with the TVGO app,

 

Has there been any change since your post last week? Have you tried uninstalling and reinstalling the app?

 

Alex_Rm

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Re: TV Go App not working

Hello Alex,

Big relief to hear from someone from Virgin. I deleted and re-installed the app and its working now.

Hopefully that’s the end of it.

Would be good to know how to raise a query direct with Virgin for any future issue. It isn’t straightforward right now.

Thanks

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Re: TV Go App not working

Great to hear it's sorted 🙂

 

I appreciate the lines are a little busier than usual at the moment, we do also have a text number on +44753 305 1809

 

Alex_Rm

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