Virgin Media Community

[PaulT77]

Yet again TV Go app has stopped working on iPad 'sorry - this isn't available'. It worked fine yesterday. It works on the iPhone. Any ideas? Immensely frustrating

[newapollo]

Hi PaulT77,

The TV Go app has been updated and only works on the following now

To use Virgin TV Go, your mobile or tablet will need to be:

• Android 5.1 or later
• iOS 11 or later

NOTE: Virgin TV Go is not available on Amazon Fire devices

[PaulT77]

I know!

iPad running iOS 14. It has worked every day- last used yesterday. Not working today! Please can this be fixed. It seems to be a problem that others are reporting.

[PaulT77]

Please also note the app launches but the box says 'sorry - this isn't available..... try again in a few minutes' (2 hours have gone by).

[montymouse]

Yes, I get the same, was working fine yesterday, not working today for the last three hours - using iPad with iOS 14...

[Corey_C]

Thanks for your post and welcome to the Community Forums, PaulT77

Sorry to hear that you have been having issues with TV GO, have you tried removing and re-installing the app?

Cheers,

Corey C

[richrichard]

Not working since latest software update yesterday

[Zak_M]

Thank you for your post @richrichard 

I am sorry to hear that you have had some issues with your TVGO app, are you able to let us know if there have been any improvements since your last post?

have you uninstalled and re-installed the app? 

Kind regards,

Zak_M

[Lynda70]

Has your issue been resolved? I am tearing my hair out with Virgin Media they cannot resolve the problem. 

[Lee_R]

Hi @Lynda70

Sorry to hear you're still having ongoing issues with TV Go.  Can I what steps have been taken so far to try to fix the issue?

Regards

Lee_R