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PaulT77
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Message 1 of 59
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TV Go App not working on iPad

Yet again TV Go app has stopped working on iPad 'sorry - this isn't available'. It worked fine yesterday. It works on the iPhone. Any ideas? Immensely frustrating

newapollo
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Message 2 of 59
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Re: TV Go App not working on iPad

Hi PaulT77,

The TV Go app has been updated and only works on the following now

To use Virgin TV Go, your mobile or tablet will need to be:

  • Android 5.1 or later
  • iOS 11 or later

NOTE: Virgin TV Go is not available on Amazon Fire devices

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

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PaulT77
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Message 3 of 59
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Re: TV Go App not working on iPad

I know!

iPad running iOS 14. It has worked every day- last used yesterday. Not working today! Please can this be fixed. It seems to be a problem that others are reporting.

PaulT77
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Message 4 of 59
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Re: TV Go App not working on iPad

Please also note the app launches but the box says 'sorry - this isn't available..... try again in a few minutes' (2 hours have gone by).

montymouse
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Message 5 of 59
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Re: TV Go App not working on iPad

Yes, I get the same, was working fine yesterday, not working today for the last three hours - using iPad with iOS 14...

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Corey_C
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Message 6 of 59
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Re: TV Go App not working on iPad

Thanks for your post and welcome to the Community Forums, PaulT77

 

Sorry to hear that you have been having issues with TV GO, have you tried removing and re-installing the app?

 

Cheers,

Corey C

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richrichard
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Message 7 of 59
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Re: TV Go App not working on iPad

Not working since latest software update yesterday

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Zak_M
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Message 8 of 59
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Re: TV Go App not working on iPad

Thank you for your post @richrichard 

 

I am sorry to hear that you have had some issues with your TVGO app, are you able to let us know if there have been any improvements since your last post?

 

have you uninstalled and re-installed the app? 

 

Kind regards,

Zak_M

 

 

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Lynda70
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Message 9 of 59
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Re: TV Go App not working on iPad

Has your issue been resolved? I am tearing my hair out with Virgin Media they cannot resolve the problem. 

Lee_R
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Message 10 of 59
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Re: TV Go App not working on iPad

Hi @Lynda70

Sorry to hear you're still having ongoing issues with TV Go.  Can I what steps have been taken so far to try to fix the issue?

Regards


Lee_R

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