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TV Go App not working: Android 9

I recently bought a Moto G7 Power android phone with Android 9 software. I cannot use the Virgin TV Go app on this phone, all other Virgin apps work fine. 

When I load the app the Virgin Media logo starts but after that the screen stays black, nothing happens further. 

Please advise a fix.

 

Thanks

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Re: TV Go App not working: Android 9

Hi MCB77,

 

Can you confirm if the app has the latest update?

 

Does uninstalling and reinstalling the app change anything?

 

Chris 

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Re: TV Go App not working: Android 9

Yes, reinstalling it has fixed it. Durrr i should have done that first before messaging here. Thanks

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Re: TV Go App not working: Android 9

No worries. let us know if you need anything? ^Chris

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