Apologies for the confusion DrBjj, can you confirm what it is you're actually trying to do?
Are you looking to manage the registered devices on the TV Go app? If so we have these helpful tips virg.in/TVGdevices
If you're trying to actually register your set top boxes or any other devices, help can be found here virg.in/devicehelp with more general help in regards to the application available here https://virg.in/TVgohelp and compatible devices here https://virg.in/GoDevices
If you still require some assistance please just let us know and we'll be happy to look into this further for you.
Rob