Virgin Media Community

[SQ_]

Is anyone else having issues replacing or removing devices from their app?  I'm maxed out and it won't let me replace devices.

[japitts]

What happens when you try?

[Zach_R]

Hi @SQ_,

Thank you for your post and welcome to our community forums. We're here to help.

I'm really sorry to hear you're having some issues with the Virgin TV Go app recently. As @japitts has asked, would you mind clarifying what happens when you attempt to replace and/or remove devices from the app? Does a message appear? If so, what does it say?

Thanks,
 

[Kozey546]

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@SQ_ wrote:

Is anyone else having issues replacing or removing devices from their app?  I'm maxed out and it won't let me replace devices.  My Estub Login

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There is no 'delete all option' for TV Go devices, or an explicit option to de-register an existing TV Go device. Once the device list is full, the 'replace' option that's available 3 times a month deletes and de-registers an existing device when the new device replaces it in the device list. So how did you get that?