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TV Go App - delete devices

SQ_
Just joined

on ‎02-04-2022 12:29

Is anyone else having issues replacing or removing devices from their app?  I'm maxed out and it won't let me replace devices.

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japitts
Very Insightful Person
Very Insightful Person

on ‎02-04-2022 14:19

What happens when you try?

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Zach_R
Forum Team
Forum Team

on ‎03-04-2022 14:30

Hi @SQ_,

Thank you for your post and welcome to our community forums. We're here to help.

I'm really sorry to hear you're having some issues with the Virgin TV Go app recently. As @japitts has asked, would you mind clarifying what happens when you attempt to replace and/or remove devices from the app? Does a message appear? If so, what does it say?

Thanks,
 


Zach - Forum Team
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Kozey546
Joining in

on ‎05-04-2022 07:21

@SQ_ wrote:

Is anyone else having issues replacing or removing devices from their app?  I'm maxed out and it won't let me replace devices.  My Estub Login

There is no 'delete all option' for TV Go devices, or an explicit option to de-register an existing TV Go device. Once the device list is full, the 'replace' option that's available 3 times a month deletes and de-registers an existing device when the new device replaces it in the device list. So how did you get that?

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