Virgin Media Community

[JohnT341]

Hi, 

I’m using the TV Go App on my iPad to stream a TV show I’ve recorded on my STB. However the service keeps interrupting every 3-4 minutes, eventually giving a pop up saying Slow Connection and that it looks like my network is busy. 

I have the Unlimited Oomph package and a good router, and I don’t have any other streaming problems with any other service. Anyone got any idea what might be causing the disruption? The service is basically unusable at the moment. 

JT

[Martin_N]

Hi JohnT341,

Thank you for your post and welcome to the community. 

I'm very sorry for the issues you're having with the Tv Go App, we can appreciate the frustration with this. 

I have been able to locate your account and so if needs be we can certainly investigate this further. 

Before that though I would like to asked, is the app on the most updated version?

Have you been able to try uninstalling the app and reinstalling it?

^Martin