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JohnT341
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TV Go App constantly interrupted and says “Slow Connection”

Hi, 

I’m using the TV Go App on my iPad to stream a TV show I’ve recorded on my STB. However the service keeps interrupting every 3-4 minutes, eventually giving a pop up saying Slow Connection and that it looks like my network is busy. 

I have the Unlimited Oomph package and a good router, and I don’t have any other streaming problems with any other service. Anyone got any idea what might be causing the disruption? The service is basically unusable at the moment. 

JT

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Martin_N
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Re: TV Go App constantly interrupted and says “Slow Connection”

Hi JohnT341,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry for the issues you're having with the Tv Go App, we can appreciate the frustration with this. 

 

I have been able to locate your account and so if needs be we can certainly investigate this further. 

 

Before that though I would like to asked, is the app on the most updated version?

 

Have you been able to try uninstalling the app and reinstalling it?

 

^Martin

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