TV Go App Will Not Set Recording Request

[Peepers_24_7]

This has been an ongoing issue with this crap app for over a year! Every time I use the app on my Samsung Galaxy S22 Ultra (Android) to try & set a recording, an error messaging saying 'Oops somthing went wrong. Please try again later is displayed & this happens all the time!

I have cleared the cache in the app, uninstalled the app, restarted my phone & re-downloaded the app several times & still it will not set the recording & displays the same message.

All connections are correct & functioning correctly as I can watch live tv on my phone. I have both a V6 & 360 box both set for fast start & have the same issue with both boxes!!

Same usual Virgin Media crap which I don't expect to be resolved as it is the same repeatative ? asked & same response, that it has gone to a 2nd line team to investigate & you never hear anything again!

It's little wonder why Virgin Media gets so many complaints & customers leaving in droves

[Peepers_24_7]

This has been an ongoing issue with this crap app for over a year!  Every time I use the app on my Samsung Galaxy S22 Ultra (Android) to try & set a recording, an error messaging saying 'Oops somthing went wrong.  Please try again later is displayed & this happens all the time!

I have cleared the cache in the app, uninstalled the app, restarted my phone & re-downloaded the app several times & still it will not set the recording & displays the same message.

All connections are correct & functioning correctly as I can watch live tv on my phone.  I have both a V6 & 360 box both set for fast start & have the same issue with both boxes!!

Same usual Virgin Media crap which I don't expect to be resolved as it is the same repeatative ? asked & same response, that it has gone to a 2nd line team to investigate & you never hear anything again!

It's little wonder why Virgin Media gets so many complaints & customers leaving in droves!

[newapollo]

---

@Peepers_24_7 wrote:

This has been an ongoing issue with this crap app for over a year! Every time I use the app on my Samsung Galaxy S22 Ultra (Android) to try & set a recording, an error messaging saying 'Oops somthing went wrong. Please try again later is displayed & this happens all the time!

I have cleared the cache in the app, uninstalled the app, restarted my phone & re-downloaded the app several times & still it will not set the recording & displays the same message.

All connections are correct & functioning correctly as I can watch live tv on my phone. I have both a V6 & 360 box both set for fast start & have the same issue with both boxes!!

Same usual Virgin Media crap which I don't expect to be resolved as it is the same repeatative ? asked & same response, that it has gone to a 2nd line team to investigate & you never hear anything again!

It's little wonder why Virgin Media gets so many complaints & customers leaving in droves

---

Hi @Peepers_24_7 

You shouldn't be able to use a V6 and a 360 box in combination -  if you have one of each then that is the problem.

You can't mix the two boxes, they don't talk to each other.

You either use the Tivo interface or the Horizon (360) interface and software.

Once updated to 360 the box can't be reverted to a V6 so the V6 will need upgrading to a 360.

[Robert_P]

Hi Peepers_24_7

Sorry to hear of the issues setting recording via the TV Go app, we understand the frustration and appreciate you raising this via the forums.

As newapollo has mentioned the issue may be down to the two different box types, when you try to set a recording via the app does it work on any of the boxes? How long has this been the case?

Rob

[Peepers_24_7]

I have had these boxes for around 3 years & was given the V6 & 360 together as part of a trial & the app has not worked for the majority or if not, the whole time since I have had the boxes.  I wanted 2 360 boxes as they are sleeker & look better than the cumbersome, tired & dated V6, but was told I would only be able to have one of each.

The TV Go app works about as well as the Go Connect App which I cannot use, as since the app's introduction, it still does not recognise Hub 4 routers!!

Absolutely shocking but not unexpected from Virgin Media!

[Ernie_C]

@Peepers_24_7 

Having read this thread, I have no idea what boxes you have.

You suggest that you wanted to have two 360 boxes as they are sleeker & look better than the cumbersome, tired & dated V6 but you got one of each, a 360 and a V6.

Unfortunately, the V6 and TV 360 have exactly the same hardware. So what do you ACTUALLY have?

Which of these?

TiVoV6 or TV 360TV 360 mini

[Tom_W1]

Hi @Peepers_24_7 thanks for your post, although I'm sorry to hear of your concerns raised.

As mentioned here, it's not quite clear what TV box you have here - if you could kindly clarify we'll be able to take things further here.

Many thanks

[Peepers_24_7]

Typical response expected of Virgin Media when it has already been explained on at least 3 separate occasions!!!

V6 & a 360 Mini Box!!!!!!!  Having spelt it out again for a 4th time & given you the extra benefit of a photo of both boxes, I hope you can now understand that I have 2 different boxes as previously stated!

So what is not to understand, aparr from utter incompetence?

 

[Ernie_C]

With an attitude like that, you’re unlikely to get any further help, at least from me.

At least you have now confirmed you have a TV 360 and a TV 360 Mini. You no longer have a V6.

[japitts]

---

@Peepers_24_7 wrote:

V6 & a 360 Mini Box!!!!!!!

---

I'm just going to reinforce what Ernie has said, but with a little explanation on terminology.

When a V6 is converted into a TV360, it is no longer a V6. So throughout this thread when you've been insistent on having a V6 & TV360, then that was either confusing terminology (which doesn't help diagnose the issue) or was potentially the cause of your issues.

Either way, it needed clarification and I would recommend referring to your boxes as what they are - TV360master & TV360mini. TiVo-refers to the software platform which is fundamentally different to Horizon/TV360 in the same way as Apple is different to Android.