After spending some time ( alomst 24 hours ) messaging through the chat feature on the app, I was told to download the TV GO 360 App. I've checked the App store and itune and can't find a listing, I can't even find any remark about there being two apps TV Go & TV Go 360 on the Virgin Media Website. I'm now being told I need to phone the second line of support for help.
Welcome to the forums and thank you for taking the time to post.
I am sorry but it dose seem as though you haven't been given the correct information. There isn't a sperate app for the TVGO with the 360 box. Are you able to let me know if you are able to access the TVGO on a PC/laptop?