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SarahW80
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TV Go App Parental Controls

I am trying to turn parental controls on for the TV Go app but the only option I have is to change my PIN. I have done this but then I can click on any on demand content and it never asks for the PIN. Is states in the help guide that I should be able to set an age limit but can’t see how I can do this as not an option in the parental controls  settings

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Emma_C
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Re: TV Go App Parental Controls

Hi SarahW80, 

Thanks for your post and welcome to our community.

Really sorry you've been having some issues with this and for the delay in getting in touch, we have been busier than usual. 

Have you been able to sort this out since your post? 

If not I have had a look and have found that if you do the following it should help:

Go to settings in the app > Parental settings > Parental Control, you'll then be asked to re enter your log in details. 

Once you've done this you will be able to chose which ratings can be viewable for example PG, U, 12.....once you've done this anybody that wants to watch anything higher than the rating you chose then you'll need to enter a PIN to allow this. 

I do hope that helps. 
 

Emma_C - Forum Team
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