When i try to login to TV GO i keep getting the use main account error message. I have tried different devices, cleared cache etc no joy. I rang Customer Services twice and they were unable to help. The issue began after i changed my login email and deleted my old main one; TV GO is seeing my login email as a sub-account. As i can login to My media why can i not login to TV GO. I also have an issue creating a new email address-i get the 'oops something went wrong' message. From what others are saying, it is a Virgin issue; customer service so far, is utterly useless in this matter.
Well, it didn't last long!. I can no longer watch live TV on my laptop as i am told (by the app) five devices have been registered and I have to wait until 1-6-21 to register another device. In fact only two devices have been registered; my laptop and phone, but my laptop shows as being registered FOUR times.
Also, the oops something broken message is back when I try to edit my email accounts, but I can log onto My Virgin Media.
I had a guy call asking if he could close out the ticket from a previous issue;should have said no.
Thanks for popping back to us on this one. I'm really sorry to hear that you are still having issues. As these are different to the original issue that was raised, it is right that the IT Ticket was closed but don't worry we can get these new issues sorted.
If we start with refreshing the devices. It may be registering the same device more than once due to settings on your devices. Each time the cache and cookies are deleted, the device would re-register itself. We can reset the devices you have registered from here so you can then re-register the device you want to use. I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
With regards to the email error, are you trying to access the email through My Virgin Media or through mail.virginmedia.com? When you say you want to edit the emails, is there something specific you want to edit or are you trying to delete mail accounts?