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TV GO

For 4 weeks now I have not been able to use TV GO on my PC.

I get the following

watsov_0-1603977470412.png

This happens with both app and browser, I have reinstalled both, I am signing in with my main virgin account that I use for my virgin media, I have changed the password. I have used the virgin send us a message but have had no reply 3 weeks on. I have tried chat but am just left hanging.

Can you reset my TV GO

Thanks

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Re: TV GO

Hi watsov, thanks for the message and sorry to hear that you are having issues with the TVGO service and have reached the device limit. We will be able to reset this for you. Can you confirm if you have managed to get this reset or still require assistance?  ^Chris 

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Re: TV GO

Hi Chris

No reset recieved, still unable to log in.

I am only using tv go on one device, my pc

Thanks

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Re: TV GO

Hi watsov,

 

Sorry for the late reply,

 

I've popped you over a private message so I can help 🙂

 

Alex_Rm

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