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TV GO stream goes blurry

Hi All,

I am on the V box using 200mb broadband. For some time now, when my wife is watching TV and I fire up my lap top to watch Virgin TV Go, I get a clear picture to begin with but then every 30 seconds or so the picture goes blurry for about 15 seconds then goes back to a  clear picture again?

There is only 1 device registered which is my laptop and the wifi is connected to my Laptop and 2 mobile phones at any one time.

Any suggestions on how to cure this issue?

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Message 2 of 18
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Re: TV GO stream goes blurry

TV Go doesn't like screen mirroring and multi-monitor technologies that alot of laptops come with by default these days. Have seen such issues and stuttering problems reported by other laptops users where when they went on to disable all screen mirroring technologies and configured the laptop to ONLY use its built in monitor, the issues cleared up. You might want to attempt such reconfigurations EVEN THOUGH you may not already be using such technologies or additional monitors. Let us know how you get on.

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Message 3 of 18
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Re: TV GO stream goes blurry

Hi,
I have the same problem but using SkyGO over Virginmedia broadband. Nobody else using the broadband / wifi in the house. Have experienced same issue wether over wifi or directly connected to the hub

Is it a capacity issue, would like a comment from Virgin.
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Message 4 of 18
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Re: TV GO stream goes blurry

Hi and thanks for taking the time to reply. I don't use screen mirroring to watch Virgin TV on my laptop.
My laptop is set to Laptop screen only. I downloaded the VirginTVgo App on my laptop and for example, I watch BT Sports2 on my laptop using wifi whilst my wife is watching Eastender onthe V6 box on my TV..
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Message 5 of 18
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Re: TV GO stream goes blurry


@gdjtam wrote:
I don't use screen mirroring to watch Virgin TV on my laptop.
My laptop is set to Laptop screen only.

I understand that you may not be using screen mirroring technology but even if this technology is available for use (and it is for most modern laptops by default) then these sorts of problems will be evident. It goes by different names depending on the brands involved but some examples include airplay and miracast as well as the good old hdmi port connection by cable. There are usually settings which allow screen mirroring in 'auto' or by 'default' so where you have the option, you'll need to select 'disabled' or similar. It's difficult to generalise because there are so many brand specific variations but if you spend some time looking at your graphics settings/options, you should find the culprits in there. Good luck!

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Message 6 of 18
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Re: TV GO stream goes blurry

Thanks again for replying, It has nothing to do with screen mirroring or miracast or HDMI connection. My laptop settings are not connecting to the V6 box for mirroring. For example, my wife is watching BBC1 on the virgin V6 box and I am in another room watching BT sports or Sky Sports via VirginTVgo on my laptop via wifi.

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Message 7 of 18
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Re: TV GO stream goes blurry

I agree, hopefully VM will make contact.

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Message 8 of 18
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Re: TV GO stream goes blurry


@gdjtam wrote:

Thanks again for replying, It has nothing to do with screen mirroring or miracast or HDMI connection. My laptop settings are not connecting to the V6 box for mirroring.


Re sentence two, I believe it has everything to do with this technology which your laptop is probably capable of even though you may not be using it! I can't see why you're disputing my claim without at least giving a reason. Have you worked as a qualified computer tech or taught computer programming to 6th formers?

Re sentence three, the software and setup VM use for the TV Go service does indeed interrogate the playback device to ensure there isnt a security risk. If it sees such a risk, playback issues will occur. I have helped several people here in the past with these sorts of issues and even received thanks for it when they disabled screen mirroring and found the problem went away.

I don't mind leading horses to water but I do hope they drink!

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Message 9 of 18
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Re: TV GO stream goes blurry

Flying Kiwi....Bit Bolshy aren't we? So your always right then??

Please don't assume that where I.T, is concerned I'm thick, you don't know me and to be frank your latest reply is quite patronising. I'm glad that you threw some potential ideas into the ring but sadly, as my screen mirroring is disabled, I know that your two penneth is not a cure for me. No need to be aggressive!

I will refer my query to the VM specialists, If I get constructive help that helps correct or explain the cause, I'll let you know!

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Message 10 of 18
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Re: TV GO stream goes blurry

Hi gdjtam,

 

Thank you for getting in touch 🙂

 

Sorry to hear you're having trouble with the TV go app.

Can you confirm how your laptop is connected to your broadband? 
Do you get the same on a different device? 
What speeds are you getting on your laptop? 

 

Look forward to hearing from you, 

Hetty_R
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