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TV GO stops

Frustratingly, sometime in the middle of watching a program it stops and I get the message underneath. I am using browser Edge on windows 10 laptop. When this occurs no programs, box sets or saved programs can be watched and I get the same message. I note that others have also experienced this but no causes or solutions have been forthcoming from Virgin. Its about time this was sorted once and for all. Any suggestions would be appreciated.

Sorry this isn't available

Sorry we can't play this at the moment

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