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Tammac777
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TV GO registered my device 4 times

Hi Folks

 

I am also having a problem watching TV GO on my Laptop. It keeps asking me to register the device, (same device is now registered 4 times) Then when I try and watch a programme it says i am running to many concurrent devices , which I am not.

So laptop is registered 4 times and I cannot watch anything, any assistance is  appreciated. 

 I'm using chrome as the browser and not on incognito mode, so all cookies should be getting recorded.

The sky sports app works a treat and I have no issue with that.

Cheers

T

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Lisa_CC
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Re: TV GO registered my device 4 times

Hello Tammac777 and welcome to our Community Forum.

 

I'm unable to find your details using the information on here so I'll send you a Private Message to get your TV Go devices reset. Please reply back to it so I can help.

 

Thanks,

 

Lisa

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Lisa_CC
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Re: TV GO registered my device 4 times

Thanks for the details via Private Message @Tammac777 and I've reset the TV Go device list so you should be able to re-add your devices now. Do pop back if there are any problems with it.

 

Thanks,

 

Lisa

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Kev_B
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Re: TV GO registered my device 4 times

Hi @Tammac777 

Apologies for the issues you've had with TV Go, we're currently looking into the cause of the issue in more detail. I can Lisa's reset your devices, so hopefully that works.

Would you mind just confirming the version of Chrome you're running and the operating system of the laptop please?

Kev

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Tammac777
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Re: TV GO registered my device 4 times

Thanks Kev - Chrome version is 

Google Chrome is up to date
Version 87.0.4280.141 (Official Build) (64-bit)
 
although it did do an update when I went to check the version - I am on Windows 10 on the laptop.
 
Will try to see if the rest has fixed problem and let you know - thanks for getting back to me.
 
Cheers
 
T.
Tammac777
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Re: TV GO registered my device 4 times

Hi Still the same folks after device reset

I selected content to watch 

It asked me to register device

Registered device and asks for PIN to watch content 

Put in PIN and then it asks me to register device again 

Cheers

T

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Gareth_L
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Re: TV GO registered my device 4 times

Hello Tammac777

Can you please try this again in incognito mode please 

Gareth_L

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Tammac777
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Re: TV GO registered my device 4 times

Hi 

just the  same opened in chrome went incognito , asked me to register , then it allowed me to start to watch movie.

Can back out and went back in, incognito , tried to open movie , asked for pin then asked again to register.

two slots used by same device, and it was asking me to register same device again.

Cheers

T

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Ryan_N
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Re: TV GO registered my device 4 times

Hi Tammac777 - hope you're well. 

 

It can do that in incognito mode as it doesn't save any information and looks like a new device every time because of that. 

 

Are you able to use it without that mode? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Tammac777
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Re: TV GO registered my device 4 times

Hi Ryan

 

I was never in  incognito mode till the last post asked me to try to register my device in incognito.

It does the exact same in both modes Incognito or not - keeps asking to register same device and you cant watch nothing.

Cheers

T

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