Menu
Reply
metaled007
  • 15
  • 1
  • 3
On our wavelength
263 Views
Message 1 of 2
Flag for a moderator

TV GO: "Please sign in with your main user account. Sub-accounts cannot sign in." error message.

I'm new customer.  While waiting for install, thought I'd try TV GO.  

Getting above error.  

Only have a "main account".

In other threads, I noticed other VM users have had same error message.

But it is not clear what they did to fix.

So raising this post to cover my particular problem. 

 

0 Kudos
Reply
John_GS
  • 9.18K
  • 494
  • 831
Forum Team
Forum Team
192 Views
Message 2 of 2
Flag for a moderator

Re: TV GO: "Please sign in with your main user account. Sub-accounts cannot sign in." error message.

Hi metaled007

 

Thanks for posting and welcome to the community.

 

Sorry about the TV Go issue. This normally means it needs an IT ticket but I'll PM you now to get some information and run further tests

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply