I first posted the problem in January and the tech team have been apparently working on it for 3 weeks now. They have made no contact with me to try possible solutions. This is getting beyond a joke now. It happened again last night half way through a program I was watching. Any response tech team?
This is not down to the manufacturers. If you read through posts on this forum you will find the problem occurs on various devices. Definitely a Virgin problem since they abandoned the old app which worked perfectly for years. So do I have to put up with this until my contract expires?
Thanks for coming back we have reached out to the team although they haven't come back with any updates they are aware of it now, I appreciate it may not be a manufacturer issue however other people with the same issue may have found a fix.
Happening again. Virgin are you listening to customers complaints? Happening on all channels, box sets and watchlist programs. For heavens sake get your act together. Tried phoning but just wasted an hour of a half of my life I wont get back. Any response to this?