Hi milbers,
Apologies for the delayed response. Have you been able to get things sorted since your post? If not, can you confirm that you have all the latest updates on your Windows 10 machine [you can check for updates from the start menu]. Also make sure you have the latest version of Edge installed.
To use Virgin TV Go in a browser please ensure you’ve got cookies enabled in your browser, that virginmedia.com is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website. The TV Go service will not work properly if using incognito mode or a VPN connection.
Cheers,
Corey C