Virgin Media Community

[Lettsy1]

Been trying all day to download some films for viewing offline on upcoming flights. Keep getting the message "Downloading is temporarily unavailable. Please try again in a while."

Tried on mobile & tablet = same message.

Cleared storage data & even uninstalled & reinstalled App with same results. 

Anyone aware of ongoing issue or any suggestions (streaming is fine, just no downloading)?

[Lettsy1]

And it is still the same issue today, the following day!

[Gareth_L]

Hi Lettsy1,

Sorry to hear this is happening.

Have you ever been able to download any content before?

What device are you trying on and have you tried an alternative device

Gareth_L

[Lettsy1]

Hi,

first time I've tried.

Tried on both my registered devices, Samsung Z3 Flip and, where I want them to go, Samsung Galaxy S3 Tab.

Can stream fine on both, just the downloading issue.

I have bought items via VM Store, which are in Store App for viewing (& work fine) but can not download anything via TVGO to add to that for off line viewing.

Still says 'Downloading is Temporarily Unavailable' today as well (on both devices)

[Lettsy1]

Should say Samsung Galaxy S8 Tab.

[Travis_M]

Hi @Lettsy1

Thank you for posting on our community forum

I'm going to drop you a private message to collect some more details, please keep an eye on your inbox.

Regards