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m125
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TV GO device multiple registration???

TV Devices are registering multiple times - The same registered PC wants to keep registering as a new device and will not work. TV GO App will not let me deregister any devices. What is going on? Very frustrating...

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FrogCF
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Re: TV GO device multiple registration???

Hi,

This might be the reason why.

Replacing a registered device
Virgin TV Go allows you to replace your registered devices up to 3 times per month.

To replace a registered device:

Sign in to Virgin TV Go on the new device using your primary My Virgin Media username and password
Choose a Live TV channel or On Demand show to watch
Enter your Virgin TV Go PIN if prompted
Confirm you want to replace a device
Choose which device you wish to replace
Choose a name for your new device
I work for Virgin Media - but all opinions posted here are my own
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Tom_F
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Re: TV GO device multiple registration???

Hi m125, thanks for getting in touch. 

 

Sorry to hear you've encountered this problem with TV Go. I understand that certain browsers/settings can cause this to happen. Is your browser in incognito mode? 

 

We may be able to help further will but will need to complete a security check to do so. I'll get in touch via PM shortly and hope to hear back from you soon.

 

Tom 

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m125
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Re: TV GO device multiple registration???

Hi, thanks but no. I was effectively doing that (or trying to) only because my registered device was being recognised as a new device, but it didn’t seem to actually remove any devices and then said I’d reached the device removal limit... On the pc I was using the same browser (have also seen similar with an iPad although currently being recognised) - is this privacy/security settings conflicts? 

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m125
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Re: TV GO device multiple registration???

Hi, just saw your post - yes incognito was being used in the browser. I guess other security apps may also cause issues?

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Tom_F
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Message 6 of 17
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Re: TV GO device multiple registration???

Security apps/vpn's can cause the same issue - anything that masks the device's identity may cause it to flagged as a separate device. I've sent a PM so we can try to reset the registered devices for you on this occasion. 

 

Tom 

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kjenkins
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Re: TV GO device multiple registration???

Hi I'm having the same issue, any chance of a hand?

 

Kind  Regards,

 

Kieran

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David_Bn
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Re: TV GO device multiple registration???

Good Afternoon kjenkins,

 

Thanks for your post on our Community Forums and a very warm welcome to you

 

Sorry to hear you've been experiencing the same issue as the original poster. Can you please advise me if you've attempted all instructions or advice from the above posts? 

 

Can you also tell me if you're able to watch the content via a different device and see if this registers on the TV Go account?

 

Kindest regards,

 

David_Bn 

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kjenkins
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Re: TV GO device multiple registration???

Hi, I can watch on other devices just not this one, tried disabling my blockers and what not, no avail,

 

Kind regards,

 

Kieran 

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dpknowles
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Re: TV GO device multiple registration???

you send me the pm as my laptop has the same issue, registering the same device multiple times, not using incognito, or clearing cookies.

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