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Clarity123
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TV GO - cannot login due to old account?

I had previous Virgin Media account and that is somehow is linked to my current TVGO account which preventing me from logging with my current virgin media details.

 

 

 

 

[MOD EDIT: Subject title changed for clarity]

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Clarity123
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Re: TV GO - cannot login due to old account?

Can anyone help me please?

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Hayley_S
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Re: TV GO - cannot login due to old account?

Hello @Clarity123,

 

Welcome back to the community page, thank you for posting on here.

 

I am sorry to see that you are having issues with your login access.

 

I can see that you had help previously from an agent with setting your online account up? Please can you show me a screenshot of the exact error message you are getting?

 

Look forward to your response.

Hayley
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Clarity123
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Re: TV GO - cannot login due to old account?

Hayley,

Below is what happens when I try to login:

Screenshot_20210508-113354_Chrome.jpg

 This happens regardless if I try logging on a mobile device or a laptop.

 

Kind regards 

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Hayley_S
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Re: TV GO - cannot login due to old account?

Thank you for confirming this @Clarity123.

 

I would love to help you further, I will send you a private message so I can do so.

 

Look forward to speaking with you.

Hayley
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Hayley_S
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Re: TV GO - cannot login due to old account?

Hello @Clarity123.

 

Thank you for confirming your details in a private message.

 

I have raised a FMS ticket, this will be looked into Monday morning when the team are back in.

 

I hope this is okay for now.

 

Many thanks,

Hayley
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Clarity123
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Re: TV GO - cannot login due to old account?

Thank you.

Hayley_S
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Re: TV GO - cannot login due to old account?

You are welcome @Clarity123.

 

I hope you have a nice weekend 🙂

Hayley
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Clarity123
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Re: TV GO - cannot login due to old account?

Still not able to login into the virgin account app using my current account details.

 

 

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John_GS
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Re: TV GO - cannot login due to old account?

Hi Clarity123

 

Thanks for coming back to us. Is it still the same error message?

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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