Virgin Media Community

[AncientHabbie]

I have 5 devices on my TV GO app. I want to delete 2 of them. There is a 'Replace' button, but no 'Delete' button. When I attempt to put in the password an error message is shown. How can I delete the 2 devices?

[Chris_W1 · Accepted solution]

Hi AncientHabbie, we will be able to reset the devices but this would reset them all and would need to be readded. Would you like us to do this? Have you since managed to get this resolved? Chris 

[AncientHabbie]

Hi Chris,

No, not resolved yet. If you could go ahead and reset them all, then I can add the ones I want back in. Thanks for your help.

[Chris_W1]

I will send you a private message to get some details ^Chris 

[R_Wilde]

chris...  afternoon.   any chance of a reset too.    nobody is responding on the sticky thread - missed three weeks of football already. 

thanking you...

[Chris_W1]

Hi R_Wilde, thanks for the message and sorry to hear that you are having issues with the TV go service. I will send you a private message so that this can be looked into further for you. Chris.