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Nay150687
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TV GO app not signing in

Hi, my TV go app has not been working for months.

Whenever I try to sign in, I input my username and password and constantly get "oops that hasn't worked, please try again later"

This is constantly happening and I can't watch TV on the go. Sort your services out virgin.

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John_GS
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Re: TV GO app not signing in

Hi Nay150687

 

Thanks for posting. My apologies for the TV Go issues.

 

Have you tried deleting and re-installing the app?

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Nay150687
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Re: TV GO app not signing in

Hi,

Yes I have deleted and reinstalled the app.

It also does the same thing when I try to log into using a Web browser 

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John_GS
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Re: TV GO app not signing in

Thanks for coming back to me.

 

Are you using the same details you use to sign in to the Virgin Media online account?

 

Kind regards,

 

John_GS
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Nay150687
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Re: TV GO app not signing in

I believe they are the same.

I have tried changing my password to sign into media Go and it still does the same thing when using the new password

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John_GS
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Re: TV GO app not signing in

I'll PM you now so I can double check 🙂

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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