Virgin Media Community

[ryanstua]

I've been using the same machine to watch TV GO, mainly football, for the last 2 years. The TV app that I've installed on my machine, everytime I sign in, is asking me to replace a device. It's the same freakin device. 

Now, does anyone have a fix for this as I'm truly **bleep** off that I was unable to watch the football tonight because all 5 of my devices are taken (11 days until they can be replaced) even though it's the same damn device. 

[Megan_L]

Hi Ryanstua,

Thanks for using the forums to get this issue with your TV GO App looked into, I am sorry if its been causing some frustration for you, especially when a big match is on!

Can I ask if you're still a Virgin Media customer please? 

I can't seem to find your services using the information on your profile, so I haven't been able to check for any faults on my side yet.

Please let me know.

Thanks,

Megan_L