Menu
Reply
Keefwb
  • 16
  • 2
  • 2
On our wavelength
956 Views
Message 1 of 21
Flag for a moderator

TV GO SIGN IN

My sign in email and password  to TVGO is 100% correct, however it fails to let me in to various tv stations and continues to indicate " ! Please enter your username ( it will be an email address ) " . PLEASE  HELP.

No problem signing into other Virgin areas.

Could Norton VPN be contributing  to the problem?

0 Kudos
Reply
Alex_RM
  • 4.28K
  • 247
  • 325
Forum Team
Forum Team
948 Views
Message 2 of 21
Flag for a moderator

Re: TV GO SIGN IN

Hi Keefwb,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry you're having some issues with signing in to TVGO.

 

Can you give it a try without the VPN and let me know if there is any change?

 

Alex_Rm

Keefwb
  • 16
  • 2
  • 2
On our wavelength
946 Views
Message 3 of 21
Flag for a moderator

Re: TV GO SIGN IN

Tx....Removed VPN from Norton... No change.

A bit more info... I can go, prior to signing in, to a Sky Sports Channel, where it will ask for email and password. This will connect/transfer with no problem.

 

0 Kudos
Reply
Crockret
  • 1.04K
  • 80
  • 406
Knows their stuff
940 Views
Message 4 of 21
Flag for a moderator
Helpful Answer

Re: TV GO SIGN IN

A quick read of the other posts here since Saturday will demonstrate that the problems you are having are far from unique.

It's only Virgin Media that are treating each report as such.

Melissa_F
  • 2.78K
  • 160
  • 219
Moderator
Moderator
867 Views
Message 5 of 21
Flag for a moderator
Helpful Answer

Re: TV GO SIGN IN

Thanks for confirming.

 

We are aware of an issue with customers signing in to TV GO and our team are currently working on a fix for as soon as we can. 

 

Thank you

 

Melissa

Keefwb
  • 16
  • 2
  • 2
On our wavelength
860 Views
Message 6 of 21
Flag for a moderator

Re: TV GO SIGN IN

Many tx Melissa for the information. At least I can stop trying the alternative options for signing in, knowing the fault is not within my tablet etc.

0 Kudos
Reply
Melissa_F
  • 2.78K
  • 160
  • 219
Moderator
Moderator
858 Views
Message 7 of 21
Flag for a moderator

Re: TV GO SIGN IN

No problem 🙂

 

We're on the case and should hopefully have this fixed soon!

 

Thanks

 

Melissa

0 Kudos
Reply
NornIronFan
  • 5
  • 0
  • 0
Tuning in
755 Views
Message 8 of 21
Flag for a moderator

Re: TV GO SIGN IN

Still not fixed

0 Kudos
Reply
Lisa_CC
  • 3.96K
  • 236
  • 432
Moderator
Moderator
751 Views
Message 9 of 21
Flag for a moderator

Re: TV GO SIGN IN

Hi NornIronFan,

 

I'm sorry about this ongoing issue and we have logged it but need more details to add to it.

 

Can you confirm which login details you are using to sign in? Is it the same one you'd use for your online cable account?

Can you also confirm that you've uninstalled and re-installed the app to see if it lets you in?

Please also confirm whether the email address you're using is the primary email address or a secondary one.

 

Thanks,

 

Lisa

 

 

 

 

 

0 Kudos
Reply
Keefwb
  • 16
  • 2
  • 2
On our wavelength
734 Views
Message 10 of 21
Flag for a moderator

Re: TV GO SIGN IN

Hi Melissa, 

Is there any news that Virgin Media have solved the TVGO sign in difficulty?. I check daily and reinstall the app anticipating there is a God somewhere.