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charms
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TV GO No sound for 1 channel / other channels sound only via headphones

Hi All, I have no sound on CBS channel on the Virgin TV on the Go. It stopped working yesterday.

All other channel were fine.

Today CBS has no sound & all other channels only has sound via headphones

Checked all firmware on my device.

Can you please advise? 

NB Other posting suggest a reset from Virgin would fix the problem.

 

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japitts
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Message 2 of 8
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Re: TV GO No sound for 1 channel / other channels sound only via headphones

CBS Reality, CBS Justice & CBS Drama are all playing ok here on Android devices.

What OS is your device running?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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David_Bn
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Message 3 of 8
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Re: TV GO No sound for 1 channel / other channels sound only via headphones

Good Morning Charms, thanks for your post on our Community Forums and a very warm welcome to you!

 

Can you please advise me if you've been able to get sound on the channels since your most recent post? 

 

Does the appear to be the case on all devices you watch the content on?

 

Kindest regards,

 

David_Bn

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Message 4 of 8
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Re: TV GO No sound for 1 channel / other channels sound only via headphones

Windows 10
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charms
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Re: TV GO No sound for 1 channel / other channels sound only via headphones

It's been a gradual volume issue.. Initially CBS Reality now all channels via the TV Go link I cannot hear the sound only if I use headphones...strange
Checked all my settings and firmware ..all ok
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David_Bn
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Re: TV GO No sound for 1 channel / other channels sound only via headphones

Thanks for your response charms, can you please advise me if you've been able to see if this problem on other devices and through the application?

 

On the device you're using, have you been able to clear the cache on the browser?

 

Kindest regards,

 

David_Bn

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charms
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Re: TV GO No sound for 1 channel / other channels sound only via headphones

Yes cleared the cache before I posted the orginal post.

Good news. Yesterday the sound came back.:-)
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John_GS
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Re: TV GO No sound for 1 channel / other channels sound only via headphones

Great to hear of the good news charms 🙂

 

Keep us posted should you need further assistance.

 

Kind regards,

John_GS
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