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JP89
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TV GO - Device limit - top work

I know there is a larger thread on the go. 

All devices are now assigned and subsequently can't watch because no one considered browsers clearing data. This is a huge oversight on VIRGIN's behalf, not the customer as the post mentions, if that is by design, clearly someone did not think it through. Zero issues on the old app, since browser it's been awful. Nowhere near the consistency of Skygo/BT. 

If anyone has the phone number to clear devices and what numbers to press so I don't give myself a lobotomy on the phone waiting would be much appreciated. 

Cheers

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Bennicut
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Re: TV GO - Device limit - top work

Many of us now in the same boat.

Poor design as you have said and pretty much Virgin Media showing they don't give a damn.

Ignorance seems to be their best response. Even when you call them.

 

 

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David_Bn
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Re: TV GO - Device limit - top work

Good Morning JP89,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been having issues with our TV Go services and that this has not been attended to sooner.

 

Have you been able to clear the devices on your TV Go account? Have you also been able to watch the contents of your TV package on any new devices? 

 

Kindest regards,

 

David_Bn

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