Virgin Media Community

[Slick55]

Same as several other people on here I have not been able to watch box sets on TV Go since last Friday, it asks me to upgrade.

I am using a Windows 10 laptop and get the same issue whether I use it thru a browser or thru the app.

I have tried clearing the cache and have uninstalled and re-installed the app but it makes no difference.

I am on the Ultimate Oomph package so box sets are included and I have always been able to watch previously before last Friday.

[Ayisha_B]

Hi @Slick55,

Welcome to our Community Forums and thanks for your post.

I am sorry to hear you've been having an issue accessing some content through TV Go.

We're aware there were some issues with the site last week but as far as I can tell, things seem to be working as they should be now.

How are things looking from your end? 

[Slick55]

Still have the same issue asking me to upgrade in order to watch box sets

[japitts]

Can you view live streams from the same channels from which boxsets are problematic?

[Slick55]

Yes live channels are fine, issue is only with box sets and movies

[Slick55]

Looks like it's fixed now, thanks

[Travis_M]

Hi @Slick55

Thank you for the response

Great to hear this is fixed,  please do contact us if you require any further assistance. Have a great day!

Regards