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lewisp91
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TV GO BTSPORT3 wrong aspect ratio on PC Chrome

This is fine on my iphone but aspect ratio is more like 4:3 than 16:9 on my w10 pc latest Google Chrome. 

All other BTSport OK.

Come on VM is no-one in MCR looking at this?

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newapollo
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Re: TV GO BTSPORT3 wrong aspect ratio on PC Chrome

Hi lewisp91,

It's been like this for around 3 or 4 months on the PC, however it's full screen on an android phone and tablet.

Dave

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lewisp91
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Re: TV GO BTSPORT3 wrong aspect ratio on PC Chrome

That is appalling quality control and technical standards. This denigrates the BTSport brand. If VM won't fix it then I'm off to contact BTSport.

I think it's time to quit VM and go to sky / bt

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John_GS
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Re: TV GO BTSPORT3 wrong aspect ratio on PC Chrome

Hi lewisp91

 

Thanks for posting. My apologies for the TV Go channel issue. Have you tried another browser on the PC and if so, is it still the same ratio?

 

Kind regards,

John_GS
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lewisp91
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Re: TV GO BTSPORT3 wrong aspect ratio on PC Chrome

Same issue, why don't VM test it? Or just even look at it. It's not down to me to be an unpaid technician for VM. This should be part of the routine QC /monitoring process. 

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John_GS
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Re: TV GO BTSPORT3 wrong aspect ratio on PC Chrome

Thanks for confirming.

 

I will ensure it's fed back

 

Kind regards,

John_GS
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lewisp91
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Re: TV GO BTSPORT3 wrong aspect ratio on PC Chrome

also bad on windows tvgo app

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Chris_W1
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Re: TV GO BTSPORT3 wrong aspect ratio on PC Chrome

Hi lewisp91, thanks for the message and update, we will ensure that this is fed back ^Chris

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lewisp91
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Re: TV GO BTSPORT3 wrong aspect ratio on PC Chrome

Any progress in return for the fortune in paying for a faulty service

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lewisp91
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Re: TV GO BTSPORT3 wrong aspect ratio on PC Chrome

Seems to be resolved when I checked today

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