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mrakchambers
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TV GO - Asking to Upgrade to watch

Good morning,

We have been using TV GO for years. Nothing has changed to our Virgin Media account. But today we cannot watch TV on it. Its prompting to "Upgrade" "If you'd like to watch this programme, please call us on 0800 052 0701 to upgrade your TV Package"

As nothing has changed on my account, is this a general issue for all? 

Same prompt appears if we try to watch TV GO on any other computers in the house. 

Kind regards

Allan

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mrakchambers
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Message 2 of 11
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Re: TV GO - Asking to Upgrade to watch

Anyone from Virgin Media care please to respond? There are lots of posts on this same issue from your customers.

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Graham_A
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Re: TV GO - Asking to Upgrade to watch

Message 79 here: 

https://community.virginmedia.com/t5/TV-on-the-go/Virgin-tv-go/td-p/4308022/page/8

Also now listed on the service status page as a known fault.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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DJ_Shadow1966
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Message 4 of 11
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Re: TV GO - Asking to Upgrade to watch

Hello

Currently there is an ongoing issue with TV Go if you click on "Check service status" top right of this page it says "Customers using our TV Go service may have an issue streaming some channels and may get an Error message upgrade to watch. We are sorry about this, our engineers are looking at fixing this as soon as possible."

Regards Mike

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mrakchambers
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Re: TV GO - Asking to Upgrade to watch

Hi 

I just been emailed that Fault Ref: F008173939 has been resolved.

But I still have the same issue of being unable to use TV GO. 

May this ticket be re-logged?

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newapollo
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Re: TV GO - Asking to Upgrade to watch

The latest update I have seen is SLA 8:00am June 30th

sla.jpg

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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mrakchambers
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Re: TV GO - Asking to Upgrade to watch

Thanks... this was showing as resolved 1 hour ago with everything green under service status. They must have re-updated to show they still working on it. Which is good. 

This is the email I received to say the original ticket was resolved. Hopefully the fix will actually be applied by tomorrow:

-----
Hello,
You have asked us to keep you up to date on the problem which is affecting your TV service(s).

Fault Ref: F008173939

This problem has now been fixed.

The Virgin Media Team

P.S. We don't pick up emails from this mailbox, so please don't reply to this email address.#

----

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mrakchambers
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Has not been resolved this morning (estimated for 8am today).

Service status now shows it may be fixed by 5pm tonight.

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newapollo
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Re: TV GO - Asking to Upgrade to watch

Hi,

yes I received an email with the new expected time on. Hopefully they keep to expected schedule. All good things come to those who wait 😅

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Persopolis
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Message 10 of 11
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Re: TV GO - Asking to Upgrade to watch

I'm also experiencing the same problem for past 2 days. Still not working on the webapp or the ios app.

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