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MartinR44
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TV GO App on iPad. BT SPORTS error “Sorry, this isn’t available”

TV GO app. BT Sports this evening. Watched first half of MAN Utd vs PSG. After half time a new message “ SORRY - This isn’t available” appeared. No error #.
Similar has happened before on BT Sports, but cannot locate on Virgin Support.

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Emily_G
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Re: TV GO App on iPad. BT SPORTS error “Sorry, this isn’t available”

Thanks for the post MartinR44 and welcome to our community.

 

How have things been since your post? 

 

Let us know, Emily.

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MartinR44
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Re: TV GO App on iPad. BT SPORTS error “Sorry, this isn’t available”

Hi Emily,

Well, earlier this week I watched some of the Man Utd European match, & was channel-hopping to watch something else (I can’t recall what). Approx 10 -15 mins into the the second half, I was greeted on my return to the BT Sport channel with the now inevitable “Sorry - etc” message. 
This issue has now occurred a number of times, & I have to admit it is extremely frustrating.

btw, I also have Sky Sports & Movies through VM, & have their Apps running independently of VM. I can sign in to Sky Apps using my VM account info, but, as far as I can ascertain, I cannot sign in to BT Sports App using my VM details - why is this?

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Emily_G
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Re: TV GO App on iPad. BT SPORTS error “Sorry, this isn’t available”

The BT channels aren't through the independant apps as it's due to their allowances for us. 

 

Are you able to try to uninstall and reinstall the applications? Is it the same on other devices?

 

Thanks, Emily.

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MartinR44
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Re: TV GO App on iPad. BT SPORTS error “Sorry, this isn’t available”

I have today uninstalled & re-installed the VM TV Go App, with no apparent issues.

I shall now be obliged to wait the next time I use BT Sport via the TV Go, to see if any issues arise.

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Emily_G
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Re: TV GO App on iPad. BT SPORTS error “Sorry, this isn’t available”

Glad to hear it's working for you now MartinR44. 

 

Let us know if you need any further assistance. 

 

Thanks, Emily

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