Virgin Media Community

[jonesy172]

So I have a new tv 360 box its a new contract. I have tried to login to my virgin tv go app on 2 devices and one says can not login and the other says use main account not sub Account. I have been on the phone to VM today for 1 hour and they told me I need to use the NEW  Tv Go 360 app I have looked online and I can find no information on a 360 app only the normal tv go app 

anyone else having this issue ? 

[Zoie_P]

Hi Jonesy172,

Thanks for your post, and for using our forums 🙂

I am sorry to hear this, are the devices your registered ones? What error message are you getting? Can you log in via a browser?

Zoie