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linpat
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TV Control app

I am unable to watch anything on my TV control App.  It keeps telling me that Out of Home streaming is not permitted.  I am at home and connected on the same wifi.  This is only on my ipad.  It was working last week and now it won't.  It shows me everything I have on my shows.  I have this app on my mobile phone and I have no problem when that is connected to the same wifi. Please can someone assist me.

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Ernie_C
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Re: TV Control app

Have you recently upgraded to iPadOS 14 on your iPad?

Check that the Virgin TV Control app is in the Local Network Privacy settings of the iPad and toggled on.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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linpat
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Re: TV Control app

My ipad is upgraded to ipad OS14. Still on 12.5. When I check my apps on settings page this App does not show up in my list of apps.
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Alex_RM
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Re: TV Control app

Hi linpat,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having some issues with the app, can you please confirm that you're trying to use TVGO or watch your recordings via TV control?

 

Have you uninstalled and re-installed the app? 

 

Alex_Rm

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linpat
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Re: TV Control app

Thank you for your reply.  I can confirm I am using the app TV Control not TV Go.  I have now rebooted the virgin media box and that has done the job and it is working now.  After rebooting my ipad asked me about streaming so all is well now.  Thanks

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Alex_RM
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Re: TV Control app

Great to hear it's been sorted 🙂

 

Have a lovely Christmas and New Year.

 

Alex_Rm

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