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TV Control app stuck on 'Loading' screen

I am trying to set up TV Control on an old tablet running Android 5.1.1 (Virgin say that the app is compatible with this version of android). However, after I've added my email and password to the log in box in the middle of the app screen the Loading screen just hangs. It doesn't even have the animated loading logo.

I have also downloaded the TV on the Go app which is working fine on this old tablet?

A much newer tablet and my phone can also connect to the TV Control app without any problems. I have restarted both the TiVo, tablet and app and checked that the in the device settins for the TiVo box that is set to allow devices on the network to access it.

Any ideas anyone?

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Re: TV Control app stuck on 'Loading' screen

Hi HB_TiVo,

 

Thank you for your post. I'm sorry to hear the app isn't working on that tablet. 

 

Can you confirm the full make and model of the tablet?

 

^Martin

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Re: TV Control app stuck on 'Loading' screen

Yes its a Google Nexus 10 running Android 5.1.1

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Re: TV Control app stuck on 'Loading' screen

Thank you HB_TiVo

 

We will reach out on our side to see what could potentially be causing the problem but in the meantime can you please remove the app completely. Once removed, please reinstall and let us know if you are having the same issue. 

 

Thank you 

 

 

Nat
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Re: TV Control app stuck on 'Loading' screen

Hi Nat

I have just uninstalled, restarted and reinstalled (which I've done previously a few times!) and this time it worked. So am able to use my old tablet now, so pleased 😁

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Re: TV Control app stuck on 'Loading' screen

Thanks for letting us know it's been sorted. 

We're around if you need anything else. 

Emma_C - Forum Team