I am trying to set up TV Control on an old tablet running Android 5.1.1 (Virgin say that the app is compatible with this version of android). However, after I've added my email and password to the log in box in the middle of the app screen the Loading screen just hangs. It doesn't even have the animated loading logo.
I have also downloaded the TV on the Go app which is working fine on this old tablet?
A much newer tablet and my phone can also connect to the TV Control app without any problems. I have restarted both the TiVo, tablet and app and checked that the in the device settins for the TiVo box that is set to allow devices on the network to access it.
We will reach out on our side to see what could potentially be causing the problem but in the meantime can you please remove the app completely. Once removed, please reinstall and let us know if you are having the same issue.