on 09-09-2023 11:19
Anyone else unable to log into the app?
7
on 10-09-2023 23:39
Not working for me either
on 10-09-2023 23:41
VM told me they've raised a ticket.
on 12-09-2023 08:20
Hi Declanworld 👋🏼.
Thank you for posting, welcoming you back onto our community forum 😊.
Sorry to see you are having issues with your TV control app.
Since Sunday have you managed to access your app at all?
Have you also tried uninstalling the app and reinstalling again?
Let us know how it is working.
Ari - Forum Team
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12-09-2023 09:45 - edited 12-09-2023 09:45
Hello Ari - thanks for your reply.
I called 150 on Saturday and spoke to Shaz. We tried several things without success:
1. Changed my log-in email and password.
2. Uninstalled and re-installed the app.
Shaz said he was raising a ticket and that I'd have a response within a number of days (5?).
I check the app several times a day but I still can't get in. I've been wondering if this all has something to do with the fact that I cancelled my services last week only to have been called by VM the following day offering an dramatically improved deal. Maybe I'm partially in a VM twilight zone? LOL
Kind regards
Declan
on 13-09-2023 09:58
Hi @Declanworld
Thanks for coming back to the thread. I can see it's been raised and you'll be contacted by IT when they have an update/resolved.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 13-09-2023 10:20
Thanks for the confirmation, John.
on 13-09-2023 12:05
App works fine for me here in Marbella.
on 14-09-2023 12:15
Hi @Declanworld, no problem at all.
The IT team will be in touch as soon as possible.
Regards,
Daniel
on 22-09-2023 20:57
Shocking response on this issue which is now two weeks old.